2020-03-18

Dear customer and partner,

The world is going through a difficult time and transportation is one of the crucial sectors to keep society going. Green Cargo is still able to drive nearly all our planned trains thanks to our teams working hard. It is important and our aim to keep our production on going to help keep the Swedish and European supply chain going.

Green Cargo takes the situation with COVID-19 (Corona) very seriously. We are constantly monitoring developments and making sure we do everything we can to reduce the spread of Corona among our employees, partners and customers, and we naturally follow the official advice and recommendations that are regularly communicated by the responsible authorities. Good hand hygiene and making sure to stay at home if you feel the symptoms of getting sick are the two most important measures that an individual can take to help reduce the spread of infection. 

Green Cargo does everything possible to maintain service on our logistics solutions. We handle common traffic disruptions and have had to cancel some trains, but so far nothing more than usual. We see a minimal impact on our freight transport due to COVID-19 (Corona).

As always, our Customer Service is at your disposal in case you have any questions. 

Kind regards,

Green Cargo Customer Service

 

For more information on COVID-19:

www.folkhalsomyndigheten.se 

www.msb.se 

www.krisinformation.se 

 

Questions and answers

 

What consequences has Green Cargo suffered so far due to the corona virus?

Seen with the information at hand, we have not suffered any substantial consequences.

We keep in continuous contact with our customers about their transport and monitor the authorities' guidelines for cross-border transport.

 

Has Green Cargo's total delivery capacity been affected by the Corona virus to date?

Green Cargo does everything possible to maintain service on our logistics solutions. We handle common traffic disruptions and have had to cancel some trains, but so far nothing more than usual. We see a minimal impact on our freight transport due to COVID-19 (Corona).

 

What risks do Green Cargo see with the progress of the Corona virus? (ie risks affecting Green Cargo's ability to deliver in accordance with customer agreements and regular delivery capacity)

If several people in business-critical roles in production should fall ill and / or not be able to get to their workplace, this could present challenges for Green Cargo in terms of our capacity and delivery capacity.

 

What preventative measures has Green Cargo taken to minimize these risks?

We have activated our continuity plan to deal with more serious disorders and also made an overall risk assessment with preventative measures that we continuously monitor and work to avoid the spread of corona virus infections. As part of our production, we always have a certain readiness to deal with deviations in, for example, staffavailability.

Due to current circumstances, we have, among other things, imposed travel restrictions on business trips with our administrative staff, and in accordance with the recommendations of the Public Health Authority, we offer our administrative staff to work from home to the extent possible. We have also introduced a temporary solution for transit travelling for our train drivers to enable reduced spread of infection.

Green Cargo will do everything in our power to maintain the deliveries we have agreed on. However given that the situation in the Corona issue changes every hour, it is difficult to predict all scenarios that may come.

 

What action will you take if identified risks occur?

We will then reallocate our resources to strengthen the operational management.

And if needed, we will also carry out our operational management from another location.

We will also increase the frequency of cleaning and wiping at business-critical workspaces, for example in the ranking tower.

We take continuous precautions based on the assessment of the current situation and in line with recommendations from current authorities.