Punctual transportation for increased customer satisfaction

Green Cargo defines delivery punctuality to customers as “loaded wagons to customers within the appointed hour.” To achieve a high level of punctuality, we follow up on our train punctuality internally through systematic inspections and follow-up on preparing trains in time for departures and arrivals.

We transport goods in a network that stretches over all of Sweden, Norway and Denmark. We can reach thousands of destinations in Europe together with our partners. Our resources – approximately 1,800 employees, 360 locomotives and 5,000 wagons – make it possible.

Punctuality is important for us and we conduct continuous quality initiatives and measurements during the year. In 2021, delivery punctuality to customers was 87.1 percent. We are not satisfied with this. The goal we are striving for is 95 percent.

In addition to internal reasons, such as staffing shortages, the company has been affected by external factors such as difficult weather conditions, deficiencies in infrastructure and the Swedish Transport Administration's introduction of a new planning system, MPK (Market Adapted Capacity Planning).

Get to know more

In the film, you will hear Nicklas Blom, who is our Network performance manager and responsible for Green Cargo's punctuality work, talk about Green Cargo's priorities and routines for the goods to reach the industries on time. If you wish to see the film with subtitles, click on the letter T at the bottom right next to the volume button. If you click on the gear wheel, you select the language English.